Maintenance Agreement Stories

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Bad Installation Version 1.

Dan and Patty are the kind of folks who always try to do the right thing. They maintain their home and cars on a regular basis. They even bought a back-up generator a few months back in preparation for seasonal storms and power outages. Today, they found out their good efforts have put them in a bad situation. You see, Dan and Patty’s contractor was one of those guys who seemed to have a good answer for everything. He assured them the installation was on-par with previous propane generator installations. So, Dan and Patty put their fears to rest. That is, until they called to get a maintenance agreement for their generator. It turns out Dan and Patty’s contractor wasn’t familiar with the manufacturer’s specifications. So, even though the job was permitted and inspected, the emergency generator didn’t have enough fuel pressure to run long term. What’s more, the wiring was done incorrectly. This meant Dan and Patty’s home and safety were at risk. To make matters worse, it had voided the warranty on their back-up power generator. Dan and Patty would now have to pay more to have it repaired and maintained. Without the necessary repairs and maintenance, the back-up generator would be their biggest liability. Their home and family would be vulnerable and unprotected. (220 words)

Bad Installation Version 2

Dan and Patty might just be the nicest people you’ll ever meet. They’re practical and do what’s right for their family and their home. You’ll find Dan most weekends tinkering on his truck; changing the oil. And as for Patty, she’s as sweet as the sweet-tea she brings out to Dan while he works. It’s folks like this that make you shake your head when you hear about “bad things happening to good people”. Well, what happened to Dan and Patty will make you so mad you could spit. You see, Dan and Patty bought a back-up power generator last year, just after the hurricane season. They got a good deal from the contractor and felt like they were saving a few bucks on the installation. Dan was excited. He could put some of the savings toward a fishing boat, he’d had his eye on. So, Dan and Patty got the necessary permits and had it inspected. Everything seemed fine until recently. Dan called to inquire about getting a maintenance agreement for their emergency generator. What he learned will make you sick. You see, the contractor Dan and Patty hired wasn’t familiar with the manufacturer’s specifications for the propane generator. As it turned out, neither was the local inspector. The emergency generator was installed with insufficient fuel pressure to run long term or with a load such as running a washer or dryer. Even worse, the wiring wasn’t done correctly. Dan and Patty were lucky a fire hadn’t started. But here’s the kicker. Dan and Patty learned that as a result of this, the warranty on their back-up power generator was now void. Dan’s vision for a new fishing boat quickly sunk. They were forced to spend hundreds of dollars on repairs. Even worse, without a maintenance agreement maintaining their new generator would be more expensive than planned. Dan and Patty were now stuck. Leaving the back-up generator as-is would leave them vulnerable and unprotected. Their investment in their home for safety, comfort and security was now their greatest threat. (345 words)

Bad Installation Version 3

Jim and Carol’s parents recently moved to Louisiana to be closer to family. Being new to hurricanes and severe power outages, Jim and Carol encouraged their parents to invest in a a stand-by generator for their home. They wanted to know their parents would be safe, comfortable and secure in the event of a power outage. Knowing their parents were on a tight budget a maintenance program was also important. Jim and Carol helped their parents select a contractor to come out and do the install. Permits and inspections were all handled. Everything seemed to be going to plan and under budget. Jim and Carol felt relieved. But then they called to get a maintenance agreement for their parents’ mobile generator. Feelings of relief quickly turned to panic. What Jim and Carol didn’t realize was the contractor’s didn’t follow the manufacturer’s specifications for the portable propane generator. The generator had insufficient fuel pressure to run long term or handle a load. What’s more, there were wiring issues and problems with the battery charger. All these things were wrong despite having hired an inspector. Jim and Carol assumed the local inspector would be familiar with these specifications or at least look them up. The result? The warranty on the mobile generator was now void. It would cost Jim and Carol’s parents money they didn’t have to get it fixed. Even worse, with no maintenance agreement maintaining the new system would be outside of their parents’ budget. Jim and Carol were sick over the situation. They blamed themselves for putting their parents in this situation. They thought they’d done everything right and didn’t understand how it could have happened. Why them? Why now? If only they could start over. Then, maybe their parents could have the comfort and safety they wanted from their emergency generator. If only, they’d called Trinity Electric. (310 words)

Bad Installation Version 4

Jim and Carol recently moved to Louisiana to be closer to their son, Larry. Being new to hurricanes and severe power outages, they were encouraged to invest in a a stand-by generator for their home. Their children wanted to know they’d be safe, comfortable and secure in the event of a power outage. Jim and Carol got help from their children in selecting a contractor to come out and do the install. Permits and inspections were all handled. Everything seemed to be going to plan and under budget. Jim and Carol felt relieved. But then they called to get a maintenance agreement for their mobile generator. Feelings of relief quickly turned to panic. What Jim and Carol didn’t realize was the contractor’s didn’t follow the manufacturer’s specifications for the portable propane generator. The generator had insufficient fuel pressure to run long term or handle a load. What’s more, there were wiring issues and problems with the battery charger. All these things were wrong despite having hired an inspector. Jim and Carol assumed the local inspector would be familiar with these specifications or at least look them up. The result? The warranty on the mobile generator was now void. It would cost them money they didn’t have to get it fixed. Even worse, with no maintenance agreement maintaining the new system would be outside of their budget. Jim and Carol were sick over the situation. They blamed themselves. They thought they’d done everything right and didn’t understand how it could have happened. Why them? Why now? If only they could start over. Then, maybe they’d have the comfort and safety they wanted from their emergency generator. (276 words)

Good Installation Version 1

A good, family guy. That’s what everyone says about Larry. He’s the kind of guy anyone would would love to have as a neighbor. Larry is always the first to jump-in and tackle even the most demanding projects. But what’s most impressive about Larry is his ability to admit when he’s in over his head. Larry was asked to help with a back-up generator install for a neighbor. Now, Larry did some research and quickly realized he had more questions than answers. The specifications for the generator alone were enough for Larry to quickly tell his neighbors, they need help from professionals. Thankfully, his neighbors listened. Recently, the neighbors called for a maintenance agreement on their stand-by generator. The inspection revealed everything was done in accordance with the manufacturer’s specifications. From site selection to sufficient fuel pressure and proper wiring standards, their installation was flawless. Larry’s neighbors had peace-of-mind, their mobile generator would give them the comfort, safety and security they’d wanted. Even better, they could have an affordable maintenance program to keep it running strong for years. Now, Larry wishes he could take all the credit for this, but he knows he can’t. He simply gave his neighbors the advice they needed. Larry’s parents were victims of a bad installation. Not only did it cost his parents more money to fix it. They were left with a voided warranties due to a bad installation on their stand-by generator. Don’t let this happen to you. When it comes to generator installations, get help from professionals willing to ask the right questions and adhere to manufacturer specifications. Whether you need help with a mobile generator, portable propane generator or other residential emergency generators, Trinity Electric can help. Call us today. (295 words)

Good Installation Version 2

Bob and Marie’s parents recently moved to Louisiana to be closer to family. Being new to hurricanes and severe power outages, Bob and Marie encouraged their parents to invest in a a stand-by generator for their home. They wanted to know their parents would be safe, comfortable and secure in the event of a power outage. Knowing their parents were on a tight budget a maintenance program was also important. Bob and Marie helped their parents select a contractor to come out and do the install. Permits and inspections were all handled. Everything seemed to be going to plan and under budget. All Bob and Maire had to do now was see what their parents found out about getting a maintenance agreement for their mobile generator. But Bob and Marie’s feelings of relief quickly turned to fear. They read articles about contractor’s who didn’t follow the manufacturer’s specifications for installing a portable propane generator. They even read reviews about how stand-by generators were installed with insufficient fuel pressure to run long term or handle a load. They were horrified by wiring issues and problems with battery chargers. Especially, when all of these things were done despite having hired an inspector. Bob and Marie were baffled. Wouldn’t a local inspector be familiar with the specifications or at least look them up? Bob and Maire felt sick when they read about a warranty becoming void because of issues like this. They knew their parents would not be able to afford to get their system fixed if this happened to them. Even worse, with no maintenance agreement maintaining the new system would be outside of their parents’ budget. Bob and Marie knew they would blame themselves if this happened to them. As nerve-wracking as it was, Bob and Marie called their parents and asked how it all went. When the news came, Marie sat back in her chair and quickly dropped her pen. Bob panicked and asked, “What’s wrong” What did they say?” Marie put her hand over the receiver and whispered, “Nothing. It’s perfect. From site

selection, to wiring and fuel pressure, everything was as it should be. They can get a maintenance agreement for their emergency generator. It’ll fit their budget too. Everything worked out! Thank God, we called Trinity Electric.” (383 words)

Good Installation Version 3

Dan and Patty might just be the nicest people you’ll ever meet. They’re practical and do what’s right for their family and their home. You’ll find Dan most weekends tinkering on his truck; changing the oil. And as for Patty, she’s as sweet as the sweet-tea she brings out to Dan, while he works. It’s folks like this that make you shake your head when you hear about “bad things happening to good people”. Well, what happened to Dan and Patty is something you’ll never forget. You see, just after hurricane season Dan and Patty bought a back-up power generator last year and had it installed. Dan and Patty got the necessary permits had it inspected. Then, it came time for Dan and Patty to get a maintenance agreement for their emergency generator. What he learned might shock you. You see, the contractor Dan and Patty hired was one of only a few contractors familiar with the manufacturer’s specifications for their propane generator. As it turned out, even many of the local inspectors aren’t familiar with the specifications. You see, if it hadn’t been for hiring the right contractor, Dan and Patty’s emergency generator may have been installed with insufficient fuel pressure. This meant a load such as running a washer or dryer could have meant disaster. Even worse, if a slight error in the wiring had been made, they would have been at risk for a fire. Clearly, Dan and Patty were very lucky. But here’s the kicker. Dan and Patty learned that thanks to the contractor being familiar with the manufacturer’s specifications and following them, the warranty on their back-up power generator is still in force. If any of the specifications had not been followed, their warranty would have been void. Dan and Patty feel blessed to have had the right contractor complete the installation. They’ll always be grateful. They know how easily their dream of owning a stand-by generator could have turned into nightmare. (331 words)

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